The folly of the artificial bidding window

You’ve just signed the contract for a large estate auction. The lead was given to you by your cousin in a neighboring town, who had a neighbor – your new seller – who was interviewing different auctioneers for the job. Your cousin, a long-time evangelist for your services, found out and basically sold the seller on your services before you got there. All you had to do was walk in and sign the deal.

On the way to your car, your cousin sees that you’ve got your briefcase and a smile and comes over to congratulate you on booking the auction. He’s dismayed when he learns that he’ll be on vacation on the day that you’ve booked the event. “That’s too bad. I really wanted to bid on the collector car that I’ve been eyeing over the fence for the last few years. What do you say you let me place an absentee bid right here and right now on it?”

What do you do? Do you say, “Sure! What’s the highest you’ll bid?” Do you say, “I’m sorry, but you can’t bid yet. I won’t let you tell me how much you’ll bid until a week before the auction.”

bid_deniedThere is a disturbing practice in the auction industry that I absolutely can’t wrap my head around. There are auctioneers who, when it comes to Internet auctions, choose the second of the two options in our scenario above. They won’t accept bids on items that are legally booked into an auction. I’m going to leave that period there to let this concept soak in.

Historically, before the Internet, we might have a few absentee bids turned in by phone, on paper or in person by someone during an inspection, but we were pretty much limited to the bids we could find during a live auction. Before the Internet, I don’t know that I ever heard of someone turning down a paper bid because it wasn’t close enough to the auction.

With the advent of Internet bidding, however, I’ve started to see auctioneers who will wait until a bidding catalog is complete before turning on bidding for any of the items. I’ve even seen auctioneers who will have a complete catalog advertised on the website for days or even weeks, waiting to turn on the bidding until a week or a few days before the auction. Because it builds excitement. No, it doesn’t. More on that fallacy later.

As auctioneers, we have a fiduciary obligation to our sellers. Once we’ve signed the contract, it’s our job to take bids. That’s what we do. Our attitude should be one of desperation for any bid we can find – we should be looking in every nook and cranny, behind every door and under every rock, hoping to find a bid that we can gobble up in hopes to add to the running total that is the current bid for each and every item in our auctions. We shouldn’t care how or when a bid comes in, we should only be thankful that it came before we said sold.

With that attitude in mind, once we book an auction that has Internet bidding in any form, it should be a race to get the items listed on our website. Popular financial talk show host Dave Ramsey uses the expression gazelle intense to describe the necessary urgency of getting out of debt. I submit that we should be gazelle intense about getting the items in our auctions up on the web so that we can begin taking bids as soon as humanly possible.

Could there be a benefit to waiting on a catalog to cook before turning it on? Does it build excitement? No. It actively depresses bidding activity. Have you ever been excited to wait for something that you wanted?

I buy a lot of things on the Internet, but I’m frugal about it. I’m an avid subscriber of Amazon Prime, and I frequent eBay and have a slew of browser plugins like PriceBlink that let me know for sure that I’m paying the lowest price for an item. The only thing that trumps price is time. I don’t like to spend a lot of time hunting for something. If I can perform an action and be done with the task of buying something, at least done enough to move on with my day, I’m going to opt for the fastest experience before necessarily the lowest price. What this means is that I want to do something right now, even if it means I’m not going to make the purchase right now.

If I find a widget that I want on your auction site, and I can’t bid on it yet because the magic bidding window hasn’t arrived yet, am I going to be excited to come back? Nope. I’m going to go back to Google and click on the next link down. Only in the rare case that you’re selling something that is very hard to find will I create a reminder of some kind or remember to come back. And when I have to take that extra step and wait, I’m not going to be happy about it. My opinion of your company is not going to be favorable because you’ve hijacked my time, which is often more important than the lower price that I’ll get to pay because you didn’t take bids from everyone else who saw unavailable bidding and didn’t come back.

Not allowing Internet bids until a certain date is like booking an auction but walking around with your fingers in your ears until a week before the event. Creating an artificial bidding window violates the trust of our sellers, depresses bidding activity and is deleterious to a passionate buying community that we should all be trying to build for our companies and the auction profession.

Do you disallow bids until a short time before the auction closes? Am I wrong? Let me know in the comments to this post, not on Facebook, so everyone can see what you think.

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New Moto X is smartest of current smart phones

Moto Display on the Moto X

Moto Display shows time and notifications on the Moto X without turning on the whole screen

The original Moto X, released in 2013, was the first phone designed and built by Motorola as a Google property. As such, it featured an interface that was remarkably clean and close to the stock Android experience, with a few custom features for good measure. Unfortunately, while I loved the user interface of the original Moto X, the hardware was mid-range at the time it was released and so buying the original immediately felt like a compromise.

The successor, the new Moto X, is essentially a straight-up hardware upgrade from last year’s model. Verizon let me spend a few weeks with this new Moto X, and it’s quite definitely the best user experience of any Verizon phone I’ve used.

The hardware improvements are primarily in the areas of size, speed and camera. The phone is simply bigger, faster and has a better camera than the original X. However, the strength of the Moto X is definitely in the user experience, and by addressing the primary complaint filed against the original Moto X – that the hardware just wasn’t good enough – Motorola can now compete with the flagship devices from other manufacturers.

The software is beautiful. It’s clean and as close to a pure Android experience as anything you can currently find on Verizon. The notification shade is bereft of the clutter found in Samsung’s TouchWiz or HTC’s Sense. The addition of the Google Now Launcher creates a nearly Nexus-like experience.

Instead of cluttering up Android by making changes to the interface itself, Motorola has instead focused creating useful, innovative apps. They’ve included Moto Assist, Moto Actions, Moto Display and Moto Voice.

Moto Assist allows the phone to sense the current conditions and adjust automatically. It silences itself and keeps the screen off while you’re sleeping. It can read text messages and automatically connect to Bluetooth when it notices that you’re driving. It can mute notifications or send automatic responses when it knows you’re in a meeting. In short, Moto Assist pays attention to what you’re doing and makes adjustments accordingly.

Moto Actions allow you to interact with the phone by gesturing in front of the custom infrared sensors on the front. You can wave to silence alarms or phone calls or twist the phone to open the camera. Also, the phone senses when you’re reaching for it so that it can trigger Moto Display before you even touch it.

Moto Display leverages the AMOLED screen to display notifications without waking the phone. AMOLED can fire specific pixels without the battery cost of turning on the whole screen, and Moto Display makes use of this ability to fade in and out the time and notification icons intermittently. It’s actually creepy how the phone seems to know when you’re looking at it and lights up spontaneously.

Moto Voice is always listening. Using a low power part of the processor, it can be triggered without first waking the phone. Simply initiate it with “okay, Moto X” or other custom launch phrase and then talk to it as it sits on the table.

The new Moto X with bamboo back

The new Moto X is available with a bamboo back, but not a removable back

Unfortunately, the second generation Moto X does have some drawbacks. It does have a 13 megapixel camera, which is a big improvement from the first generation X and the same size found in the current crop of flagship phones, but it doesn’t seem to be quite as good as the camera in my LG G3, possibly due to the lack of optical image stabilization in the X. It’s a good camera, and I’ll include some shots at the end of this article, but I don’t know that it’s the best on the market.

The biggest disappointment I have with the Moto X is the battery which is not upgradable. Motorola’s done a good job building a phone that doesn’t use a ton of power, but the bigger screen and faster processor were accompanied by only a tiny increase in battery size from the original Moto X, which had a pretty cramped battery to begin with. The battery on the new Moto X got me through about six hours of moderate use. I could stretch that runtime to eight hours or more by compromising on features – turning down location accuracy, reducing notification frequency and using Greenify to hibernate apps that didn’t need to run in the background. As long as you’re prepared to charge the phone once or twice throughout the day, or you don’t need Bluetooth, GPS and real time notifications from all your apps, the small battery shouldn’t be a big concern.

All in all, the Moto X is a phone with competitive hardware and, in my opinion, the best Android experience on Verizon. The clean interface, coupled with the truly helpful Motorola apps, creates an experience that feels not like working with a phone but, instead, using a phone that is working for you.

Moto X camera examples

Posted in Android, gadgets, hardware, reviews | Tagged , , , , |

Kyocera Brigadier is a tough phone

Verizon recently let me spend a few weeks with the Kyocera Brigadier. It’s a ruggedized phone that features a sapphire display that I couldn’t scratch with a brand new knife. If you’re hard on your phones, or you want a modern phone that’s loud, waterproof, dust proof, drop proof – life proof – then head on over and take a look at my complete review at http://traff.as/brigadier. Here’s a preview.

Posted in Android, gadgets, hardware, reviews | Tagged , , |

Iowa State Fair

I had a great time at the Iowa State Fair. Here’s my game film for anyone interested.

Posted in bid calling

HTC One M8 review

I just posted my review of the Verizon HTC One M8 over on my personal blog, where I’ll be publishing the majority of my future hardware reviews. It’s a great phone, and you can read more of my review at aarontraffas.com.

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